For which scenario would an admin choose to reset MFA factors?

Resetting MFA factors is most appropriate when a user requests a change in their device. This scenario typically arises when a user has either upgraded their device, is experiencing issues with their current device, or needs to use a different method for multi-factor authentication. The reset allows users to establish new factors that are compatible with their current setup, ensuring seamless access while maintaining security.

In this case, the user may have lost access to a previously registered device or found that it is no longer secure. By resetting the MFA factors, the admin can facilitate the setup of new methods, whether that be a different phone, an authentication app, or another form of verification, ensuring that the user remains secure and can access necessary resources.

Options like forgetting a password involve resetting the password itself rather than MFA factors, while deactivating a user typically would involve disabling all associated authentication methods rather than specifically resetting MFA. Furthermore, setting up policy restrictions pertains more to configuring the authentication system rather than engaging directly with MFA factors for users.