What should be checked if there is an issue in provisioning users to an application?

When encountering issues with user provisioning to an application, it's crucial to verify the mandatory attributes required by the downstream application. Each application often has specific attributes that must be populated for successful provisioning. If these attributes are missing or incorrectly configured in Okta, it can lead to failures in user creation or updates in the application.

For instance, if an application requires a user to have a unique identifier or certain predefined fields like email or role that need to be populated, confirming these attributes are correctly set and matched during provisioning is essential. This check ensures that all requirements have been appropriately addressed, facilitating a smoother provisioning process.

While other factors might influence the overall system and user operation, such as the status of the user's account or server time, they do not directly address the specific requirements for successful user provisioning to an application in the same way that verifying the mandatory attributes does.